Ocado reviews

Ocado is an online grocery shop in the UK. Ocado claims that their mission is to "give customers the best shopping experience".

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What is Ocado?

Ocado Retail is a joint venture between Marks & Spencer Group and Ocado Group. They are responsible for ocado.com and Ocado Zoom, their fast-growing, same-day grocery service.

Ocado Retail Limited’s products include own-brand groceries from the Marks and Spencer supermarket chain alongside a selection of name brand groceries and other items, including flowers, toys and magazines.

Ocado has an average rating of 3.6 stars on Trustpilot.

Ocado review

Ocado is a pioneer in technology, with Amazon-like robots roaming its warehouses. However, this combined with Ocado being listed on the stock market means that processes are cut, all cost-saving measures are maxed out and shareholders’ interests are a priority.

Many Ocado reviews found online mention poor customer service and little care for staff, as is often the case for low wage workers. Many individuals highlight that Ocado’s copy and paste approach to customer service results in issues being unresolved and the customer experience being even more frustrating.

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