Money taken but got an email saying there is no stock and still waiting for a refund
Ebuyer is an online retailer of cheap laptops, tablets, PCs, computer parts, TVs and other electronics. Ebuyer is based in Howden, East Riding of Yorkshire and has the 210th most visited website in the United Kingdom according to Alexa.com. Founded in 1999, they have more than 250 employees and controversial history of customer support problems.
As of 2020, Ebuyer is owned by The West Retail Group.
During 2005 Ebuyer had significant customer service problems. Sheffield Trading Standards received 282 complaints about the company, and the customer service phone number had been removed from its website. After this, the firm promised to improve its service and restored the customer service number to its site.
In December 2013, eBuyer posted pictures to Facebook of its staff wearing Christmas themed jumpers. However, a Facebook user spotted that one of the images contained a leaderboard in the background that suggested that eBuyer staff were rated on the number of returns that they reject. eBuyer responded to these accusations by stating that these were return merchandise authorizations (RMAs) avoided by providing technical advice.